E-Banking

File a Complaint

At BPB, our goal is to be your trusted long-term financial partner. We work every day to provide you with the best possible banking experience while continuously ensuring that we are on the right path and delivering the highest standards of service. For this reason, the Bank views every complaint as an opportunity to better understand its customers’ feedback and continuously improve its products and services. We are committed to handling every inquiry and complaint promptly, making it as simple and convenient as possible for you to submit your request. Please complete the online form below with the required information so that we can review and resolve your matter efficiently. Please enter your first name, last name, contact number, and full address.

Forma per ankesa

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Your complaint will be promptly and impartially handled by the relevant department. Any information you provide during the complaints process will be treated with the utmost confidentiality and handled in accordance with applicable privacy and data protection requirements.

Your complaint will be handled as a priority and within the shortest possible timeframe. A response to your complaint will be provided within 15 calendar days from the date it is received. For complaints concerning disputed ATM transactions, a response will be provided within 7 calendar days.

If your complaint is received on a non-business day, the applicable timeframe will be calculated from the next business day. If your complaint requires additional time for review, we will contact you to inform you of its status.

In addition to the online form, you can also contact us through our other communication channels whenever you need assistance.

Contact our Call Centre at: 038 620 620 or 0800 50 000.
You can also email us at sherbimiperkliente@bpbbank.com to raise any matter or concern that is important to you.

You can also send a letter to the address Rr.Ukshin Hoti nr.128, 10000 Prishtinë, Kosovë. Or you can visit one of our branches. 

Follow us and get in touch with us through our official Facebook page.
To stay aligned with your needs and expectations, we encourage you to share your comments, suggestions, and feedback with us, as well as express any concerns or dissatisfaction you may have.

BPB is committed to meeting your expectations in a timely manner. We are dedicated to handling your complaint as efficiently and professionally as possible.

To find out about the steps you can take to submit your complaint, please click here.

E-Banking